Terms of service

We are located in Wheatland, CA. Our online store is for local pickup only (no shipping) Local delivery can be discussed as needed for an additional cost. All products are FINAL SALE. Due to the custom nature of our products, we do not offer refunds on made-to-order pieces. Order cancellations and returns are not accepted since these items are customized and made to order, but your item(s) can be exchanged within 7 days for store credit only.

Products shown may vary, as each piece is created by hand with natural wood product. Knots and variations in the look/texture of the wood used for our pieces is to be expected and celebrated, as it adds character and makes each piece truly unique. We like to keep the rustic nature of our products purposely, as it’s in our name after all!

On our made-to-order items, our turnaround time can vary from an estimated 12-16 weeks. Our turnaround times are an estimate, not a guarantee, so it is possible for it to take longer due to unforeseen circumstances. Please note that we are not willing to compromise the integrity of our work by rushing an order along. Discounts are not offered due to project timeline. You will receive a pickup notification via email when your order is ready, and we will set up an agreed upon day/time that falls within our pickup hours.

By placing an order through our online store, you are agreeing to these terms & conditions. Thank you for shopping with us and we look forward to working with you! Please reach out to us via email if you have any questions or concerns: ravalinrusticwoodwork@yahoo.com

—The Ravalin’s